Refund Policy
Introduction
OpenDreamnet SAS de CV (“OpenDreamnet”, “us”, “we”, or “our”) operates dreamzones.cloud (hereinafter referred to as “Service”).
This Refund Policy governs your purchases on dreamzones.cloud, and explains how we handle refund requests and process refunds that results from your use of our Service.
By using our Service, you agree to the procedures outlined in this policy. Unless otherwise defined in this Refund Policy, the terms used in this Refund Policy have the same meanings as in our Terms of Service.
Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Refund Policy and the Privacy Policy constitutes your agreement with us (“agreement”).
Refund Eligibility
A refund will be granted in case of:
1. Accidental purchases.
2. Technical problems that prevent full use of the service and are not temporary in nature.
Please note that no refund will be granted for temporary technical problems, low-quality of results or after consumption of 1 or more "credits".
We issue refunds within fourteen (14) days of the original purchase.
Process for Refund Claims
For a refund request, the user should follow the subsequent steps:
- Contact us via email at [email protected] with your refund request.
- Provide us with as much information as possible (email address, reason for requesting a refund, any documentation that serves as evidence to validate the refund claim).
- Wait a maximum of 48 hours for every response.
Please note, if a dispute is opened with the payment processor or the bank before the 48 hours tolerance to receive our response via email, your account and access to our Service will be terminated in accordance with our terms of service.
The user agrees to abide by this policy at the time of purchase, and it applies regardless of their residing jurisdiction.
Refund Policy Agreement
Your request to purchase 'credits' and utilize our services on DreamZones means you have read and agreed to our Refund Policy. Please note that this Refund Policy would remain in effect as long as you are using our services.
By using our platform, the user certifies that they are agreeable to our Refund Policy and thereby legally bound by its terms and conditions.
Changes To This Refund Policy
We reserve the right to update our Refund Policy at any time. Any changes made to this policy will be updated on our website, and where appropriate, notified to you by email. Please revisit this page regularly to stay aware of any changes. If you continue to use our site after those changes are in effect, you agree to the revised policy.
Contact Us
If you have any questions about this Refund Policy, please contact us by email: [email protected].